Return & Exchange Policy
We truly hope you love your OCD Crochet piece, each one is handmade with passion, care, and attention to detail. But if something doesn’t feel quite right, we’re here to help 🤍
You can request a return or exchange within 7 days of receiving your order.
Please note that custom pieces or personalized details on existing designs are non-returnable and non-exchangeable, as they’re created specially for you.
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How to Start a Return
To request a return or exchange, simply reach out to us through the WhatsApp button on our website with your order details. Our team will be happy to guide you through the next steps ✨
Return Conditions
We can accept returns and exchanges as long as the product:
- Is not torn, stained, or damaged.
- Is in the same condition as received.
Shipping & Refunds
- Customers cover the return shipping fees.
- Once the returned piece is received and inspected, you’ll be refunded the product price (excluding shipping).
Damaged or Wrong Items
If you receive the wrong item or your order arrives damaged, we’ll make it right — either by resending your piece for free or offering a full refund.
Delivery Area
We currently deliver within Egypt only.